Rental Agreement

By placing an order on the Lizzie Lend website you are entering into a legally binding contract (this Agreement) with Waygood Capital Pty Ltd trading as Lizzie Lend (Lizzie Lend) and are bound by its terms.

Terms

1. Payment 

1.1 By entering this Agreement, you authorise Lizzie Lend to charge your selected payment method according to the terms outlined in this Agreement.

1.2 If a charge against the selected payment method cannot be made, Lizzie Lend will provide you with an invoice for the fees which you agree to pay within 5 business days.

1.3 Lizzie Lend reserves the right to take all steps necessary to recoup any amounts owing as per this Agreement, including the use of debt collection agencies and taking legal action. This may increase the amount owed by the you, to cover the costs of these services.

1.4 Your next outfit vouchers cannot be used at try on and are only valid for online orders.

1.5 Welcome discount code is not valid for try on appointments or bookings made at time of try on in conjunction with the try on redemption fee. 

2. Identification 

2.1 After placing an order you may be asked for a passport, driver's license or other forms of identification. If you do not provide this identification, Lizzie Lend reserves the right to refuse the booking.

3. Title to Rental Items 

3.1 At all times, the rental items are and remain the property of Lizzie Lend. Lizzie Lend reserves the right to retrieve the item at any time.

4. Booking Period 

4.1 The rental period you have selected for your rental is 'inclusive'. For example, a 4-day rental period can mean that your item will arrive by Friday and you will be required to post it back on Monday. In this example, both the Friday and the Monday are included in the 4-day period.

5. Delivery 

5.1 Lizzie Lend will ship all items by express post with the expectation (but not guarantee) that the item will be delivered the next day.

5.2 If you place your order within 3 business days of commencement of rental it will be classed as a last minute rental. Last minute rentals will not receive a refund or credit note if the postal service fails to deliver in time.

5.4 If you redirect a parcel it voids your right to a refund or credit note. 

5.5 If your delivery fails because you have provided an incorrect or incomplete address, you will not be entitled to a refund or credit.  

5.6 If the items cannot be recovered after being delivered to an incorrect or incomplete address that was provided by you, you will be liable for a replacement fee, which is typically the Recommended Retail Price (RRP) of the dress.

6. Incorrect or Faulty Items 

6.1 If you receive a faulty or incorrect item you must notify Lizzie Lend at lizzie@lizzielend.com.auwithin 4 hours of receiving the item and prior to wearing the item in order to be entitled to a replacement. 

6.2 If you do not notify Lizzie Lend within this timeframe, Lizzie Lend reserves its right to refuse a refund.

6.3 Following your notification in clause 6.1, if you've been advised that a refund will be offered (or will be considered upon return), you must post back the item(s) within 1 business day, unless otherwise agreed with Lizzie Lend.

6.4 You acknowledge that the items being sent to you are not brand new and may have some signs of wear and tear. A refund may not be granted if the issue is considered minor or insignificant.

6.5 If the item you have hired has been through another rental website that is not Lizzie Lend, Lizzie Lend cannot guarantee that you will receive a refund or replacement in case of an incorrect or faulty item.

7. Issues with Fit or Appearance 

7.1 We try to provide as much information as we can regarding the fit of the items available for hire on our website. We take no responsibility if you choose a size or item which does not fit you or does not suit you. If in doubt, please email lizzie@lizzielend.com.au with any questions you may have. There will be no refunds or credit notes provided for issues with fit or appearance. 

7.2 Due to photographic and screen limitations associated with the representation of products, some actual products may differ to a small extent in visual appearance (for example, in colour) from the way they appear on the Site.  In addition, where it is suitable to do so, some product images may be generated or manipulated using artificial intelligence technology, or may be otherwise created, manipulated, augmented or chosen for promotional purposes, and may not be an exact representation of the product you receive.

8. Customer Cancellations 

8.1 A refund will be provided less a $30 restocking fee if a cancellation request is received 28 or more days prior to your booking start date.

8.2 For cancellation requests received between 14 and 27 days prior to your booking start date, you will be entitled to a credit note for the full amount paid including postage, but not a refund. The credit note can be used to rent any items on the Lizzie Lend website. 

8.3 Cancellations less than 14 days prior to booking start date will result in forfeit of full amount paid and no credit note will be given.

8.4 If you are entitled to a credit note for your cancellation, it will be issued with a 6 month expiry.

9. Cancellations by Lizzie Lend 

9.1 You agree that Lizzie Lend may cancel your booking for any reason.

9.2 Lizzie Lend will not be responsible for any consequential damages that result from cancellation of the booking.

9.3 Reasons why Lizzie Lend may cancel your booking include, but are not limited to:

• The item is damaged by a customer that has rented the item prior to you.
• The item is lost or stolen by a customer that rented the item prior to you.
• It is deemed that it is not possible to deliver the item to you in time for your booking, due to previous late return by a customer, or for any other reason, such as postage network delays (particularly during periods of COVID-19 restrictions).

9.4 In all cases above, you will be entitled to a full refund of the amount you paid to Lizzie Lend for the booking and postage.

10. Return of Items 

10.1 You agree that all items rented via Lizzie Lend will be delivered with a prepaid Australia Post Express Post satchel for returning the item back to the rental partner. If you don't receive this, email lizzie@lizzielend.com.au immediately.

10.2 If you lose the prepaid satchel, you will need to pay for one yourself. This must be an Australia Post Express Post satchel. Contact lizzie@lizzielend.com.au to let us know you've done this and include the tracking number.

10.3 Items should be returned over the counter at an Australia Post store or depot, on or before the specified booking return date, by no later than 12pm. This will be labelled the "Return on" date during checkout and in your order confirmation email.

10.4 If your "Return on" date falls on a Sunday or a public holiday, you may post the item on the next working day before 12pm. No late fees will apply in this instance. 

10.5 Posting via a postbox is at your own risk. If the parcel is lost and is never scanned by Australia Post, you agree you may be liable for the total RRP.  

10.6 All local pick ups must be returned in person not via post. Any local pick ups that are posted back will be subject to late fees unless otherwise organised with Lizzie Lend prior.

10.7 Failure to return the garment without the garment bag will incur a $50 charge for loss of garment bag.

11. Cleaning 

11.1 Lizzie Lend will clean all garments when they are returned after your rental. There will be no fees charged as long as stains can be removed.

11.2 You agree that under no circumstances will you attempt to clean the rental item(s) yourself, or have them cleaned by anyone else.

11.3 If you attempt to clean a garment and cause damage, or cause a stain to be permanent, Lizzie Lend reserves the right to bill you a fee up to, but not more than 120% of the full RRP of the garment. The garments available for rent on our website are often sold out in all retail stores and no longer available from the designer, which is why a charge above the RRP may apply. This fee will be on top of any amount already paid for rental or postage.

11.4 If any fake tan causes permanent staining that won't come out when cleaned, you will be liable for the damage to the item as stipulated in clause 12 below.

12. Damage or Loss

12.1 If damage (stains, rips, etc) is observed when your garment arrives, you agree to take photos of this and email lizzie@lizzielend.com.au right away in order to assist with the damage assessment process.

12.2 You agree that under no circumstances will you attempt to repair the rental item(s) yourself, or have them repaired by anyone else. Do not cut, alter, iron or hem tape any item booked via Lizzie Lend.

12.3 You accept a fee of up to 120% of RRP for damaged, lost and unreturned items. This fee reflects the fact that it is sometimes not possible to replace the dress and there is consequential earning loss. This fee will be on top of any amount already paid for rental or postage, and the item will still need to be returned, regardless of the amount of damage. If the dress is damaged beyond repair and requires a replacement fee, you'll usually be given the option to keep the dress for a $15 postage fee.

12.5 If an item is lost by Australia Post, then there will be no fees charged to you if the item has been scanned by Australia Post and there is a record of tracking.

12.6 By accepting this agreement, you give permission for Lizzie Lend to charge fees for damages or loss of an item to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.

13. Late Return 

13.1 If for any reason you post back the rental item(s) on a day after the “Return On” specified, late fees may apply.

13.2 The fee charged for each day late will be your rental price divided by the number of days you've rented for, up to 120% of the original RRP of the item. For example, if you selected a 4-day hire and the rental fee was $100, late fees would be charged at $25 for each day late. Any lodgement after 4pm local time will be considered as an additional day late, as it won't be collected from that Australia Post location until the following day.

13.3 By accepting this agreement, you give permission for Lizzie Lend to charge late fees to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.

14. Limitation of Liability 

14.1 By accepting the rental agreement, you agree that Lizzie Lend will not be liable for any loss, damage, costs or expenses of a direct, indirect or consequential nature incurred or suffered by you as a result of:

• Cancellation of a rental booking
• Late delivery of a rental item
• Non-delivery of a rental item
• An issue with the quality of a delivered rental item

This includes but is not limited to economic loss, loss of goodwill, emotional suffering, loss of opportunity or other loss of turnover, profits or business.

15. Definition of Refund 

15.1 For the purposes of this agreement, a refund for an order is defined as returning back to you the initial form of payment used to place that order. If you paid for the order by credit/debit card, the funds will be returned to that card. If you paid for the order using a credit note, then you will be re-issued that credit note, with a fresh expiry date. For orders placed using a combination of multiple forms of payment, you will receive back those forms of payment in line with the amounts used to pay for the order.

16. Accidental Damage Protection

16.1 If you have purchased Accidental Damage Protection ("protection") at checkout you will not be liable for up to $100.  That means that if the amount determined for repair or replacement is less than the $100 maximum, then the protection will cover the cost in full and there'll be nothing more for you to pay. If it's greater than $100, then you'll need to pay the difference.  If multiple items within an order are damaged and require repair or replacement, the maximum that will be covered is $100 in total. It is not $100 for each item unless damage protection was purchased for each item.  

16.2 Accidental Damage Protection only covers clothing items. This includes: dresses, gowns, sets, skirts, tops, jumpsuits, playsuits, pants, jackets and coats.  Protection isn't offered for, and doesn't cover: bags, clutches, headwear, hats, belts or any kind of jewellery.

16.3 The protection is for accidental damage only. This primarily includes:

• Bad staining that can't be remedied by dry-cleaning and/or spot cleaning;
• An accidental tear or rip;
• Large jewels or other pieces that have detached;

16.4 The following is excluded:

• Items which are lost or stolen after the time they were delivered to you;
• Returns which are lost in the post / lost in transit, where there is no evidence that the return was posted, in the form of online updates on the return tracking number, or a copy of an Australia Post lodgement receipt (note that if this evidence exists, you won't be held liable);
• Damage/staining caused deliberately; and/or
• Damage/staining caused by clear recklessness or carelessness.

16.5 Lizzie Lend is experienced in mending and cleaning and will have the garment properly assessed before determining whether your protection needs to be utilised.

16.6 All items must be returned.  Even when an item has been clearly damaged beyond repair, it must still be returned by the return date for your booking.  If you don't return the item, it will be deemed lost or stolen and Accidental Damage Protection will not apply (see ‘exclusions’ in clause 16.4 above).

16.7 Lizzie Lend will refund you the full amount of protection paid if:

• You cancel your order prior to dispatch, in accordance with our cancellation policy;
• Your order can't be fulfilled for any reason; and/or
• You are entitled to a full refund of your order, for any other reason, per our Rental Agreement and Returns & Refunds policy.

17. Changes to the Rental Agreement 

17.1 Lizzie Lend reserves the right to change the Rental Agreement and/or at any time, so it is important you review and accept them each time you place an order with Lizzie Lend. 

17.2 The terms that apply to an order will be in accordance with the Rental Agreement as they stood on the date the order was placed.

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